BOOST CUSTOMER ENGAGEMENT WITH RCS BUSINESS MESSAGING

Deliver rich, interactive, and verified messages natively to Android devices for unparalleled customer engagement.

Verified Sender

V

Vialogue

Verified Business

IndustryCommunications
Security Protected

Vialogue

Hi! Your flight to New York is confirmed. Check-in is now open. ✈️

10:42 AM
Flight
Boarding Pass

Flight VL-402

Gate closes at 08:30 AM. Tap below to view your boarding pass.

10:45 AM
Chat message

Transform "Texting" into
"Connecting"

In a world where attention is scarce, standard text messages fall short. RCS (Rich Communication Services) is the next generation of business messaging—bridging the gap between SMS and modern chat apps.

Rich Media & Visuals
Interactive Buttons
Verified Sender Badges
Text Message
Vialogue: Your order #9928 is out for delivery. Track here: http://track.ly/883
Vialogue Verified
Order Out for Delivery! 📦

Your package will arrive by 5 PM today.

Track Order
Reschedule

Why RCS works better than SMS

Verified Sender Identity

Messages are delivered from a verified brand profile featuring your official logo and brand name. This reduces phishing risks, increases credibility, and builds stronger customer trust with every interaction.

Verified Sender Identity

Higher Engagement Rates

Achieve better open rates and stronger click-through performance compared to traditional SMS. Rich visuals and interactive elements encourage customers to take action faster.

Higher Engagement Rates

Interactive Customer Experiences

Enable customers to browse products, book appointments, track orders, and complete actions directly within the message inbox without switching apps or visiting external websites.

Interactive Customer Experiences

Rich Media Messaging

Send images, GIFs, videos, PDFs, and branded content directly inside the message thread. Deliver visually engaging communication that captures attention instantly.

Rich Media Messaging

Two-Way Conversational Flow

Transform one-way alerts into dynamic two-way conversations with quick replies, suggested actions, and guided responses to create smoother customer journeys.

Two-Way Conversational Flow

Use Cases That Perform Better on RCS

E-commerce Promotions & Flash Sales
OTP, Authentication & Trust Messaging
Appointment Booking, Reminders & Rescheduling
Delivery, Order & Service Notifications
Lead Generation & Qualification
Customer Support & Self-Serve Journeys

Show products in swipeable carousels with actions like Buy Now, Add to Cart, or View Offer directly inside the message.

  • Highlight top SKUs with pricing and discount labels
  • Drive purchases directly from the inbox
  • Reduce drop-offs caused by app switching

Best for: Retail, D2C, marketplaces, grocery, electronics

Verified Business Messaging

Build a verified sender profile with brand identity:

Logo, brand name, and verified badge

Trust-first communication

Higher response rates vs unverified messaging

Rich Media Support

Deliver native interactive content:

Images and banners

Videos and GIFs

Product cards and carousels

Location and map sharing

Interactive Components

Enable actions directly inside the message:

CTA buttons (Buy / Track / Call / Pay)

Quick replies

Forms and lead capture

Catalog-style journeys

Analytics & Real-Time Reporting

Measure campaign performance end-to-end:

Delivered

Opened

Clicked

Replied

Verified Business MessagingRich Media SupportInteractive ComponentsAnalytics & Real-Time Reporting

Advanced API Capabilities

REST-Based RCS API

Secure REST APIs allow quick integration from any application or backend system.

Smart RCS Gateway

Automatically validates sender profiles, templates, and routes messages.

SMS Fallback Network

If RCS is unavailable, automatically falls back to high-quality SMS routes.

Real-Time Status & Events

Delivery reports, read receipts, and user events provide complete visibility.

For Developers

Developer-Friendly Integration

Secure APIsFast IntegrationRich MediaGlobal MessagingDeveloper FriendlyScalable Infra

Vialogue offers clean documentation, secure authentication, and easy-to-use APIs so developers can integrate RCS messaging quickly and reliably. From startups to large enterprises, our RCS APIs are built to scale seamlessly with your business.

99.99%

API Uptime SLA

<50ms

Average Latency

100%

Pan-India Coverage

24/7

Developer Support

rcs_api_request.sh
1import requests
2
3url = "https://api.example.com/v1/messages"
4
5headers = {
6  "Authorization": "Bearer <API_KEY>",
7  "Content-Type": "application/json"
8}
9
10payload = {
11  "to": "<destination_number>",
12  "type": "rich_card",
13  "rich_card": {
14    "title": "Welcome to Vialogue!",
15    "description": "Experience the next generation of messaging.",
16    "media": "https://example.com/image.jpg",
17    "suggestions": [
18      {
19        "reply": "Learn More",
20        "postback_data": "learn_more_clicked"
21      }
22    ]
23  }
24}
25
26response = requests.post(url, json=payload, headers=headers)
27print(response.status_code)
28print(response.json())

RCS Features That Improve Clicks, Trust & Engagement

Powerful communication infrastructure designed for automation, engagement, analytics, and enterprise-scale customer interactions.

Smart Segmentation

Target users based on location, behavior, and purchase history.

Smart Segmentation

Real-Time Analytics

Track reads, clicks, replies, and interaction performance.

Real-Time Analytics

Verified Sender Profiles

Establish trust with brand name, logo, and verified badge.

Verified Sender Profiles

Rich Media & Carousels

Engage users with images, videos, and swipeable product cards.

Rich Media & Carousels

Read Receipts

Measure when users actually open and engage.

Read Receipts

Suggested Replies & Actions

Guide journeys with one-tap actions (visit site, call, map, pay).

Suggested Replies & Actions

Branded Look & Feel

Maintain consistent brand design inside the chat experience.

Branded Look & Feel

Interactive Chatbots

Automate booking, support, and sales through two-way conversational flows.

Interactive Chatbots

Frequently Asked Questions

Ready to Start a Better Conversation?

Your customers are waiting. Build, innovate, and grow with the CPaaS platform designed for results.